platinum service & sales training
My Background
With over 18 years of experience in the service industry, wellness, hair & beauty industry and over 14 years as an entrepreneur, I have developed a unique approach that combines evidence-based practices with a client-centered focus.
I hold a reiki level 2 certification and an NLP (neuro linguistic programming) practitioner certification. Combined with my years of training a team and growing a business into the 6 figure mark, I know what's needed to create win-win results for business owners, team members and their customers.
My Approach
My training sessions are centered around helping my clients cultivate self-awareness in a non-judgemental space. I am passionate about using a variety of techniques so every individual benefits in their learning. My training is super interactive with real-life evidence, visuals, workbooks, question & answer sessions, feedback given on observation, team building activities, opportunities to embody & process what they've learnt, and role play to experience the platinum service first-hand - why not have a bit of fun and a laugh while we're at it!
What is the Platinum Service?
- Achieve 90% client retention in 6 weeks
- 20% new clients without using a marketing budget
- Increase revenue by 150% and beyond
- 15%+ aftercare sales
- 60%+ re-bookings
This is a 6 week transformation full of tools and the strategy I used to achieve these numbers consistently, and grow my salon business from £97k to £250k turnover in 3 years.
You'll learn positive mindset, sales language focused on being an influencer (not a sales person), the tools needed to attract new customers, increase retail sales and expand the business. This is the framework of my Platinum Service;
1. Warm Welcome - Create an environment where the customer feels at ease, welcomed and confident in your space.
2. Consistent Consultation - Build rapport with the customer and allow them to be truly acknowledged, seen and heard.
3. Upgrading is of High Service - Creating opportunities to acknowledge the customer’s requirements and upgrade to a luxury experience.
4. Hands on Home Care - Extend the service beyond what you do in-person and allow the magic to be experienced at home.
5. Dare to be Different - Eliminate complacency and encourage customer satisfaction, contentment and retention.
6. Re-booking Regime and Grand Goodbye - Customer leaves feeling wow’d from the memorable experience and recommends you to all of their friends.